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1 Reviews
| | i-Support ( i-Seven )
i-Support is a Lotus Notes helpdesk/support application and is used to manage a company's tasks. This is for all tasks that may need to be registered and resolved, for example in the IT department, customer service or other division.
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| | Help Desk ( MayFlower Software )
Designed for help desks of 2-8 people, featuring call logging, problem identification, escalation, call history, and resolution with an easy-to-use, button-driven interface to ensure accurate information capture and reduce training time
Priced at $6,500, with a "Guaranteed Installation" option of an additional $3,000 which includes installation, configuration and testing on your site. Source Code is available for $3,500.
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 | | HelpDeskPro ( Polymorph )
Comprehensively designed for corporate use, but with a pricing model to suit both large and small enterprises.
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| | HelpDesk ( VoiceRite )
Improve work flow between IT Help Desk tools and Cisco Contact Center software.
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| | SupportSmart ( Essential Business Software, Inc. )
SupportSmart is the latest evolution of our Award-Winning line of IT Help Desk & Work Management Solutions and is ideal for anyone seeking to deliver ITIL conformant and fully knowledge-assisted, IT or Product-centric technical support.
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| | VI Service Desk ( Velocity Integrations Software, Inc. )
VI Service Desk is a complete, competitively priced Lotus Notes and Web Based – IT Help Desk |Service Solution.
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| | ARROWS Helpdesk ( ARROWS Groupe )
Arrows Helpdesk is a help desk management solution designed for both intranet and extranet architectures. Arrows Helpdesk is designed around the Lotus Notes/Domino and Internet communication technologies, Arrows Helpdesk is a dedicated help desk management software which makes it possible to deal in a fast, effective and consistent way with the queries of internal or external customers, respecting the service level agreements (SLA).; Rapidly installable in several languages on remote sites, through its Web interface and completely adaptable to the enterprise's sector of activity, Arrows Helpdesk reinforces the action of the support personnel in abiding by 3 major principles:; - Service continuity, via a structured decision-making procedure ; - Service quality, via an open and shared data base management ; - Universal service, via a complete integration with the IT system
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| | HelpSmart ( Essential Business Software, Inc. )
The EBSG HelpSmart solution is a completely revised version of our award winning "Essential Help Desk" IT Service Management solution that has been tailored specifically for the provision of knowledge assisted but generic Customer Service rather than any form of technical support.
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| | HelpDesk Lite ( it-stream.com )
HelpDesk by it-stream is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform.
With HelpDesk, you’ll be able to:
* Submit service requests via simple forms;
* Manage and monitor your requests;
* Communicate with HelpDesk team quick;
* Print reports on the state of your requests;
* Utilize various features such as escalation, automatic notifications, sort, search through, and more;
* Access to the HelpDesk using any WEB client (only for HelpDesk Premium).
HelpDesk is opensource software released under GNU General Public License.
The are a number of advantages that opensource code offers over closed source:
* Security: Access to source code makes it easier to detect security flaws in software
* Customization: Open source applications may be customized by anyone with the requisite skill
* Restriction: Open source applications can be used without any restrictions (users, servers count)
HelpDesk requires Lotus Notes/Domino version 6 or higner.
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